Terms and Conditions

BridgeMeet is a SaaS platform that lets the Manager manage calendars, schedule appointments, and communicate with End Customers through the WhatsApp Business API. It includes optional two-way calendar sync and an optional AI assistant.

The service runs on a multi-tenant architecture with logical data isolation per Manager. BridgeMeet is not responsible for the internal management or permissions the Manager defines.

The Manager may create Staff accounts and accepts full legal responsibility for all actions or omissions carried out through them.

The Manager and Staff are responsible for safeguarding their credentials. BridgeMeet is not liable for unauthorized access resulting from negligent credential handling.

The Manager must comply with Meta's WhatsApp Business policies. BridgeMeet may suspend the service in cases of spam, illegal content, or activity that puts the platform at risk.

The Manager is solely responsible for ensuring that its use of the service complies with all applicable laws and regulations.

For the personal data of your own customers, you are the Data Controller and BridgeMeet acts as your Data Processor, handling that data only to provide the service and on your instructions.

You are responsible for having a lawful basis to process that data and, for sensitive data such as health information, for obtaining the customer's express consent. A data processing addendum is available on request.

The optional AI assistant helps draft scheduling replies and can make mistakes. You are responsible for reviewing its use and for the communications sent from your account.

The assistant is off by default and you can disable it at any time from your settings. It is not a substitute for professional, medical, or legal advice.

The Manager agrees to pay the fees for the selected plan, as published in the admin panel. Fees may change with 30 days prior notice.

Subscriptions renew automatically, and the Manager authorizes our payment provider, Stripe, to charge the registered payment method.

Payments are final and non-refundable, except in cases of material breach directly attributable to BridgeMeet.

If your plan has a per-billing-cycle appointment limit, appointments beyond that limit are billed separately as an overage fee, at the per-appointment rate published in the billing panel. This charge appears on your next Stripe invoice.

This agreement takes effect on acceptance and remains in force while the subscription is active.

The Manager may cancel at any time from the admin panel. Cancellation takes effect at the end of the current billing cycle.

BridgeMeet may suspend or terminate the service for breach, illegal activity, non-payment, or platform risk.

After your subscription ends, you will have a window to export your data. We retain data as described in our Privacy Notice and honor deletion requests through the process described there.

All intellectual property rights in the service belong exclusively to AUDAWORKS.

The Manager keeps ownership of its content and grants BridgeMeet a limited license to use it solely to provide the service.

The service is provided as is and as available.

BridgeMeet disclaims all express or implied warranties, including merchantability or fitness for a particular purpose.

BridgeMeet is not liable for indirect, incidental, or consequential damages.

BridgeMeet's total liability shall not exceed the subscription fees paid by the Manager in the three months before the claim.

These Terms are governed by the laws of Mexico City, Mexico, and subject to its competent courts.

If any provision is held invalid, the remaining provisions stay in full force.

These Terms and the Privacy Notice constitute the entire agreement between the parties.